AI-Powered Customer Support Solutions
Call answering and website chat agents for small to medium sized businesses
Talk to our AI Agent in the bottom left of the page
Never miss a call again. With over 70% of customer queries resolved, you'll generate more sales and deliver a first class customer experience, without having to lift a finger.
AI Customer Support Solutions
Choose Individual Services or a Complete End-to-End AI Agent
AI Call Answering Agents
Our AI call-answering agents enhance customer service by understanding your business, providing accurate responses, and handling bespoke tasks. Never miss a call again.
AI agents answer calls 24/7, providing instant responses to customer queries, booking appointments, processing requests, and escalating priority calls when necessary, ensuring every enquiry is handled.
AI Website Chatbots
Our AI chatbot boosts customer engagement by learning your business inside out, delivering accurate responses and handling bespoke actions for a personalized experience. Embrace the future of customer interaction support.
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Provide real-time support to website visitors, increasing engagement and conversions.
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Answer FAQs, capture leads, and guide users through your products or services.
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Improve responses over time by learning from interactions.
24/7 365 Call Answering
We specialize in delivering AI-powered customer support agents tailored to meet the unique needs of businesses. Our team is dedicated to providing seamless and effective AI solutions to enhance customer interactions and support services.
Your Personal Assistant
We focus on customizing AI Call Answering Agents and website AI chatbots to align with your brand identity and operational requirements. Our comprehensive management approach ensures ongoing optimization and performance monitoring, guaranteeing a superior customer experience.
Appointment Bookings
Utilising advanced AI technologies, we develop innovative solutions that drive customer engagement and satisfaction. Our AI-powered agents are equipped with state-of-the-art capabilities to deliver intelligent, context-aware responses and streamline customer interactions.
Gather Customer Details
We specialize in delivering AI-powered customer support agents tailored to meet the unique needs of businesses. Our team is dedicated to providing seamless and effective AI solutions to enhance customer interactions and support services.
Generate More Sales
We focus on customizing AI Call Answering Agents and website AI chatbots to align with your brand identity and operational requirements. Our comprehensive management approach ensures ongoing optimization and performance monitoring, guaranteeing a superior customer experience.
Back Office Automation
Utilising advanced AI technologies, we develop innovative solutions that drive customer engagement and satisfaction. Our AI-powered agents are equipped with state-of-the-art capabilities to deliver intelligent, context-aware responses and streamline customer interactions.
Done-For-You Back Office
How It Works
Setup, Customisation and Training
We handle the entire setup, training your AI call-answering agent with your business details to ensure accurate responses. From customization to deployment, we tailor it to your needs, providing a seamless, hands-free solution for your customer interactions.
Fully Managed, Constantly Optimised
We continuously monitor and optimize your AI call-answering agent, refining responses and adjusting settings to ensure peak performance. With regular updates and proactive support, we keep your service running smoothly, so you never miss a call.
Try our AI call answering agent in the bottom left of the page
Customer Experience Matters
Built For Your Business
Construction
Field calls from customers, suppliers and partners.
Health & Wellbeing
Capture new client information, assess suitability and book in.
Hospitality
Share updates, take bookings and resolve queries.
Retail
Resolve queries and share information about your business.
Real Estate
Book viewings, update clients and capture new leads.
Motor Trade
Resolve common queries and gather information about the customer's needs.
Tradespeople
Share availability, details of your services, and book site visits.
Service Providers
Handle client calls, resolve common queries and schedule them into your diary.
FAQ
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What is OfficeAgent?OfficeAgent is an AI-powered customer support service that includes call-answering and website chat. Our AI agents provide professional responses, handle inquiries, and assist customers based on your business’s unique needs.
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How does the AI call answering service work?Our AI answers incoming calls, understands customer queries, and responds accurately using your business’s knowledge base. It can also take messages, route calls, and perform specific tasks based on your setup.
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Can the AI transfer calls to a real person?Yes, if needed, the AI can transfer calls to a designated team member or department, ensuring important calls reach the right person.
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What types of businesses benefit from OfficeAgent?Our service is ideal for small and medium-sized businesses that need professional call handling but don’t have the budget for a full-time receptionist. This includes trades, consultants, e-commerce, medical practices, and service-based businesses.
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How is the AI customized for my business?We train the AI using information about your business, including FAQs, services, pricing, and workflows. We also tailor responses to match your brand’s tone and customer expectations.
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How do you set up the AI for my business?We handle the entire setup process, including gathering business details, configuring call flows, and testing responses. Once ready, we deploy and optimize the AI to ensure smooth operations.
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What happens if the AI doesn’t understand a question?If the AI encounters an unfamiliar question, it can redirect the call, take a message, or request human intervention. We also continuously refine its knowledge base to improve accuracy.
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Do I need technical skills to use OfficeAgent?No, we manage everything for you. Our service is fully set up and maintained, so you don’t need any technical expertise.
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Can the AI handle appointment bookings and other tasks?Yes, depending on your needs, the AI can schedule appointments, process inquiries, and integrate with your existing systems.
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How do you ensure the AI remains accurate and reliable?We provide ongoing monitoring, updates, and refinements to improve the AI’s responses and adapt to your business needs over time.
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What happens if I need to update the AI’s responses?You can request updates anytime, and we’ll modify the AI’s knowledge base to reflect new services, pricing, or FAQs.
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How much does OfficeAgent cost?Pricing depends on call volume and features. Contact us for a tailored quote or to learn about our pricing plans.
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Is there a trial period?Yes, we offer a trial so you can experience how OfficeAgent works before committing to a plan.
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How do I get started?Simply contact us, and we’ll guide you through the setup process to get your AI call-answering agent or website chat agent up and running quickly.